Consulting/Needs Analysis/Planning

North Star Strategic IT (NSSIT) is committed to understanding your business vision, philosophy, and goals so that we can provide you with a comprehensive and successful Telephony development road map. Once we have discovered your business goals, our focus will be centered on how NSSIT can best help you in the design, planning, implementation and support of your Telephony infrastructure, such that your investments in technology help you achieve, rather than get in the way of reaching your corporate goals. Bottom line, your Telephony infrastructure is an asset that helps drive everyone in your organization to success, not a liability that hinders your organization’s performance.

Based upon our years of experience providing Telephony solutions and support, it is the belief of NSSIT that a successful Telephony implementation should include the following 8 key characteristics:

• A thorough review of the short-term and long-term corporate goals of the client.
• A comprehensive assessment of the current Telephony infrastructure that highlights technology issues that need to be addressed that may positively or negatively impact corporate goals.
• A well documented list of requirements needed to stabilize the current environment.
• Proactive, regularly scheduled maintenance to maintain a stable and productive communications environment and minimize downtime.
• Efficient and effective lines of communication for fast response to break and fix or operational failure events. Also, clearly defined roles for the team assigned to support the client’s system.
• Remote support capabilities to increase the speed at which operational failures can be resolved.
• Access to a wide range of technical support experts working as a team that can effectively design, procure, implement and maintain one-time Telephony projects.
• An effective process for tracking return on investment, evaluating progress, documenting challenges and developing a plan to satisfy the technology requirements needed to achieve the corporate goals of the client.

With all parties involved committed to this process, it has been proven time and again that by working together within the framework of a structured methodology, problems are kept to a minimum while customer satisfaction is maximized.

For more Information, e-mail us at telephony@nssit.com or call us at (303) 552-5100 or toll free at (866) 715-8647