It is always our ultimate goal to have a strong and long-term partnership with the companies we have built relationships with. We have some pretty fantastic clients boasting about us, and we couldn’t be happier or more proud.
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When looking for a service provider for our computer network, we understood that going cheap with an IT support company was not a wise thing for any business. The last thing we wanted to do was to pay less for an incompetent, disorganized, or short staffed service provider. We’ve been quite happy with North Star’s services and fair pricing. The comfort we experience knowing our computer system is being taken care of and is less likely to go down is invaluable and provides us with peace of mind.
The 24/7 monitoring and maintenance service has been great. Our periodic maintenance expense and our “system down” expense reduced dramatically. This is a much better way to save money.
We've been with North Star for many years. With several network upgrades and a variety of workstation upgrades, I'm happy to say that we have never had ANY big problems. North Star has always been able to respond quickly any time anything does happen. North Star saved us countless hours of frustration if we had to figure out on our own why our emails were having difficulty going through. If I had to give special recognition to one person at North Star, I could not do that. That's because their entire crew is awesome! If one person is not there another associate is just as friendly and as great. One of the things I like most about working with North Star is that I think the people honestly care, not just a smile to make the client feel good. They take our success as part of their success. I have even seen a few North Star associates learning Apple computers, that obviously is that they feel the need to service all clients. Some of us have both types of computers, and we thank them for going above and beyond to accommodate. I would highly recommend North Star to others.
The Snow Goose Companies
"The efficiency and speed they employ in solving problems is greatly appreciated and keeps us from having downtime”
If you’re looking for a responsive IT firm that solves your problems, North Star is the company you’re looking for. They respond fast! They resolve all of our problems and continually demonstrate no problem is too tough for them to solve. With the demands of our business and electronic data requirements, it is refreshing to have IT professionals (yes professionals) assist us with our needs. I would highly recommend North Star, these guys are great!
Hamilton Faatz PC
PVC Specialties Co. has used North Star for many years now and we have never found any cause to look elsewhere because we find each of your techs highly experienced. This is our second server/new workstation upgrade and I thought it went quite smoothly. As did the first upgrade. The project finished on time and on budget. There was no problem you couldn’t fix. I am quite satisfied with North Star and would recommend them to anyone looking for a new IT company.
We have recently signed up for your 24/7 monitoring service and I wouldn’t do it if I didn’t think it was beneficial. I think cost wise it could work out to cost us less each year in IT expenses. I think it gives me some peace of mind.
Prior to working with North Star, we had been through both in-house and outsourced IT consultants at every price point. As a smaller firm, we were generally treated as more of a nuisance. In 2007, we chose North Star to handle our move to a new office and upgrading our equipment. We found their pricing structure competitive, but their customer service exceeded everyone. They have responded immediately to crisis situations and have remained equally engaged for routine maintenance calls. Although we are small client for them, they are always fully aware of our issues and past history – essentially, they're clued in, and that reassurance is invaluable.
About a year ago, we had a catastrophic server outage due to our building’s electrical system, and Dell did not completely pull through on their warranty. The techs at North Star lent us their personal hardware until we received our new equipment nearly a week later. When the monitoring service became available, we took advantage: it cost less than their routine monthly visits, and we could prevent problems before they occurred. In the few months since we’ve switched, North Star has alerted us to three major issues regarding our backup system, our antivirus, and our drive space. Left unattended, any of these could have brought our business to a standstill.
We routinely turn away IT companies, because North Star continues to provide stellar service.
Systems Design International, Inc.
North Star did our phone and internet system move recently. There were a lot of details involved with moving two businesses into one building. That combined with an uncertain move date made it challenging, but they were calm and confident through the whole thing which put us at ease. Since then we’ve used North Star for all of our IT services and would highly recommend them to others.
Both Tony and Renae have been extremely helpful in our telephone operations. Tony has done what he said he would do and did it when he said he would do it. He has been able to solve all of our problems and realizes that time is of the essence for phone problems. When contacting Renae, she either addresses our problems or forwards the problem resolution immediately to Tony who responds promptly.
Philip T. Sharples Trust
North Star has supported our IT systems for years including upgrades, improvements, and emergency service. Tony and his team have consistently provided excellent service and given us confidence in the reliability of our systems. If a problem is persistent so is North Star until a solution is found.
Tony and his team at North Star were outstanding. We run a commodity brokerage and have phones ringing off the hook 12 hours a day. North Star came in and had us up and running in a day as scheduled. I appreciated all the patient training and follow through to make sure everything was running to our standards. Our phones and email have never worked better! I would highly recommend Tony and his team.
Commodity Broker Rufenacht LaVaca LLC
"Having worked with North Star for several years, I was confident in their experience and abilities to ensure a smooth transition in a multi-phase install. Even so, I was still impressed with the detailed scope of work and the plans to mitigate downtime. The project with North Star was on time and within our budget while we kept our business running"
Richard T Lindsey, Ph.D
Mines and Associates
“Without a doubt, the services of North Star have made all of our projects pain free and successful. With them driving the complex process of switching IT support to North Star, the network upgrades, and our home office move, I was able to focus on my business and did not fall into an accidental project manager role.”
Ehrman & Associates, Inc.
"North Star’s Project Management made the transition from our IT support vendor to their IT support services easy.”
Denver Merchandise Mart
"The North Star team stood out above our multiple vendors and contractors when we opened at our new location. Knowing that there was a clear process to drive our project definitely made it a success! I would gladly work with North Star again and I highly recommend them to anyone undertaking a move or opening a business – they know their stuff !“
Dakota Ridge Complete Automotive