When was the last time you didn’t worry if your network was secure and up-to-date?

The Proactive Advantage Denver IT Support Program from the IT consultants at North Star, provides you with real-time, round-the-clock monitoring & maintenance for all your servers & workstations. Server monitoring AND maintenance at an affordable rate.

The health of your network is a priority to us. This is why it’s important that all of our customers utilize our Proactive Advantage Monitoring service on their network. It’s the one thing we absolutely require in order to keep your network safe and secure, at all times.

It’s your network’s early warning system to quickly detect, diagnose, and resolve network performance problems, many times before you even know about it!

Did you know … “Companies experience an average of 501 hours of network downtime every year, and the overall downtime costs an average of 3.6% of annual revenue.” (Source: The Costs of Enterprise Downtime, Infonetics Research)

Beyond these frightening numbers, it’s also true that more than 9 in 10 computer networks have potentially serious IT problems sitting undetected. That’s right, at least 90% of business networks are vulnerable to serious system interruption without even knowing it. These network vulnerabilities can be caused by something as simple as weak user passwords, by a naïve employee downloading an unauthorized application, or by the more serious malicious intent from a former, or current, unhappy employee. All of these, and more, can place your business network at risk.

MonitoringQuoteBrad550x150At North Star, we help you take the work out of running your network!


It’s Time to Be Proactive, Not Reactive!

Who is maintaining the health of your business network and information systems? With more than 20 years of experience providing IT consulting and network support services to Denver mid-sized and small businesses, we understand your concerns and needs. We know what you want your network to do for you.

We get it. We’re here to provide the peace of mind you’ve been looking for, with our Proactive Advantage Program.

First, we offer an IT assessment and comprehensive review of your company’s technology systems and environment. This assessment will appraise how your current technology helps or hinders your core business, and will offer recommendations on how to improve your technology to meet your business goals and objectives. The assessment can include, but is not limited to, network and systems performance, strategic evaluations, technical reviews, and risk management, and will include a written evaluation and recommendation.

Proactive Network Monitoring

Did you know … Some “93% of companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster, and 50% filed for bankruptcy immediately.” (Source: National Archives & Records Administration in Washington.)

Once our IT consultants have made the assessment of your system, we will monitor system performance for you, 24/7, 365 – creating for you an early warning system to quickly detect, diagnose, and resolve network performance problems, many times before you even know about them!

We know how easy it is to simply let your network run and hope for the best; ignoring the regular updates, preventative maintenance, and all of the network notifications asking you to install security patches. But we live in the real world, where business networks suffer attacks, lose critical data, or simply go down on a regular basis. Our clients greatly benefit from using this program as it allows us to take a very proactive approach to network management.

Questions? Give us a call at 303-747-4024.

Our operation is optimized to provide proactive – rather than reactive – monitoring and maintenance of your network’s equipment, ensuring the greatest possible availability and performance for you, your people, and your business. As needed, we provide quick and accurate remote and on-site support.

We manage and monitor your servers and workstations, deliver remote support, offer asset/inventory tracking, patch management and client reporting with integrated managed antivirus and backup solutions.


Our Proactive Advantage Program customers tell us they appreciate the ways in which:

  • Our excellent technical services allow you to concentrate on the key strengths of your business.
  • Our range of packaged IT consulting and support services allows you to better control costs relating to IT.
  • Our range of services allows you to delegate different levels of responsibility for your IT systems to North Star (as your business needs dictate).
  • Our proactive network monitoring services allows you to simply forget your IT problems and – take care of running your business.
  • We provide the peace of mind you’ve been looking for, instead of worrying about your business network.

Stated simply, our highest priority is to keep your network up and running, as smoothly and effectively as possible, allowing you to focus your attention where it needs to be – managing your people and running your business – without having to worry about the efficiency and performance of your network – because we are worrying about it for you.

As an example, our range of managed services includes:


This premier program will boost efficiencies with automation and address issues early on, with instant alerts and Daily Health Checks.

Questions? Give us a call at 303-747-4024.

Proactive Network Management

If you’re like most small to mid-sized businesses, you simply cannot afford employing an IT department to monitor your network, servers, and systems 24 hours a day. That’s where we, the IT consultants and support experts at North Star come in, with our Proactive Advantage Program. Now, you can use us to identify possible network risks before they become real-world business problems.

Did you know … “This year, 40% of small to medium businesses that manage their own network and use the Internet for more than e-mail will have their network accessed by a hacker, and more than 50% won’t even know they were attacked.” (Source: Gartner Group)

Use us to manage the health of one of your most critical business systems – your server. North Star’s Proactive Advantage Server Monitoring helps you avoid the risks of expensive remedial action and damage to your reputation through proactive monitoring of your server security, hardware and disk, performance, applications and bespoke software. We manage your network performance more effectively with SNMP monitoring, network device connectivity checks, TCP service monitoring and network security.

  • 24/7 checks on all connections and systems
  • Delivers information quickly on any issues
  • Enables fixes to be made fast
  • Automated updates
  • Improves network performance
  • Affordable costs and saves hours of downtime and frustration
  • Daily automated scans
  • Verifies status of backup and antivirus
  • Comprehensive inspection of systems

Workstation Monitoring and Proactive Maintenance

With North Star’s Proactive Advantage Management’s Workstation Monitoring we can spot periodic workstation problems. Once spotted we can fix them quickly, ensuring optimum availability for all users and keeping business ticking along smoothly.

Our Managed Workstations service is designed to keep your PCs and laptops healthy so you can concentrate on growing your business.

Did you know … Some “20% of small to medium businesses will suffer a major disaster causing loss of critical data every 5 years.” (Source: Richmond House Group)

Common issues we help you solve include:

  • Reducing downtime
  • Improving system performance
  • Updating your software
  • Overcoming lack of in-house IT resource
  • Keeping your PCs and laptops working
  • Installing updates and upgrades

Our Managed Workstation service consists of three areas: Monitoring, Maintenance and Support.

  • 24/7 health check
  • Identifies issues early on
  • Keeps your business running
  • Automatic patches and updates
  • Improves PC performance
  • Helps you to work smarter
  • Combines monitoring and maintenance
  • Phone, Remote, and on-site support
  • Reduces downtime

Patch Management

North Star’s Remote Management’s Security Patch Management is for Microsoft Windows and Office applications and other applications. Adobe Reader, Adobe Flash Player, Mozilla Firefox, Mozilla Thunderbird, Java are all supported. *note: a leading cause of viral infection is out-of-date Adobe Acrobat, Adobe Flash, and Java.

Website Monitoring

North Star’s Proactive Advantage Management Website Monitoring tools provide an easy-to-use and effective way of delivering maximum uptime.

How do I get started?

Getting started is quick and easy. Many of our customers opt for the monitoring service first. This helps us build an understanding of your current IT systems so we can work with you to improve performance and help you work smarter.

With our build-it-yourself bundles and a la carte features available,
you get peace of mind that can easily fit in your budget.

Questions? Give us a call at 303-747-4024.

Add-on services:

Managed Antivirus

Managed Antivirus lets us deploy, monitor, manage, report and automatically fix virus threats by quickly and easily configuring an antivirus agent on servers and workstations. Read more about our managed antivirus solution here…

Email Spam Filtering and Continuity

Read more about our managed email spam filtering and continuity solution here…

Managed Online Backup

This provides you with peace of mind, with secure offsite storage to protect your business data, which will be easy to fully recover in the event of catastrophic data loss: including fire, theft, flood or any on-site failure.

Mobile Device Management

Read more about our mobile device management solution here…

Questions? Give us a call at 303-747-4024.