Voice and web presence are the two pieces of business technology customers notice immediately when they fail. A phone system that drops calls or a website that goes down mid-quarter costs revenue directly, and both depend on the same network and security foundation as everything else North Star manages.
Business voice delivered over your internet connection rather than traditional phone lines — which means extensions that follow staff to home offices, one number that rings wherever someone is working, and no separate wiring to maintain.
The part most providers skip is that voice quality is a network problem, not a phone problem. Calls break up because the connection has no traffic prioritisation, not because the handset is faulty. We manage both sides, so when voice quality degrades there is one team responsible rather than a phone vendor and an IT vendor pointing at each other.
Domain registration, DNS management and web presence support — the unglamorous records that decide whether your website resolves and your email arrives.
DNS deserves more attention than it usually gets, because it is a security control as much as an operational one. The records that authenticate your outbound mail are what stop an attacker sending invoices in your name, and a domain that lapses because a renewal notice went to a former employee’s mailbox takes your email down with it. We hold these under management and monitor them rather than leaving them to a calendar reminder.
Businesses commonly buy voice from one vendor, domains from whoever registered them a decade ago, and IT from a third party. It works until something spans two of them — and the failures that matter usually do.
Email delivery problems are a DNS issue that looks like a mail issue. Call quality is a network issue that looks like a phone issue. Domain expiry is an administrative issue that looks like a catastrophic outage. Holding all of it in one place with managed IT services means nobody has to work out whose problem it is first.
Both services sit on the same protected foundation as the rest of your environment — our managed security services and layered cybersecurity program, with hardware sourced through vendor-neutral IT procurement. For the wider set of cloud and security services, see cloud and IT services.
North Star supports voice and web services for organizations across Colorado’s Front Range, including Denver, Aurora, Lakewood, Arvada, Westminster, Thornton, Northglenn, Broomfield, Commerce City, Brighton, Centennial, Greenwood Village, Englewood, Littleton, Highlands Ranch, Parker, Castle Rock, Golden, Wheat Ridge, Colorado Springs, Monument, Fountain, Fort Collins, Loveland, Windsor and Greeley, along with the surrounding communities and clients running remote and hybrid teams.
Usually, and it depends on more than raw speed. Voice needs consistent low latency and traffic prioritisation more than it needs bandwidth, so a fast connection shared with everything else can still produce poor calls. We test the connection before recommending anything rather than after.
Yes. Numbers are ported rather than replaced. The process takes some coordination and is planned so that the switchover does not fall in the middle of your busiest week.
You do, and that matters. Your domain should be registered to your business rather than to a provider, so you can move it if you ever change vendors. If yours is currently held in someone else’s account — a former employee, a web designer, an agency that has since closed — that is worth resolving before it becomes urgent. We will tell you where yours actually sits.
Whether you are replacing an aging phone system or want to know who actually controls your domain, the first conversation costs nothing. Call 303-552-0018 or book a time below.
