North Star’s roots were planted in the Denver Metropolitan Area in 1992 with one goal: Build a trusting relationship with clients through IT innovation, support and solutions.
Owners Darryl Kalli, Brad Miles and Tony Quijano deliver a hands-on approach. Together with a dedicated staff of technicians, office personnel and the sales and marketing team, North Star has decades of experience in network support, cloud management and customer service.
North Star’s proactive — rather than reactive — approach to IT solutions is rooted in a fundamental core pillar: You need to manage your business; let us manage your technology. This approached allows North Star’s clients to increase efficiencies, boost productivity and improve revenues.
Research has shown the overall cost of network downtime can average 3.6% of annual revenue. Further, nearly 9 in 10 networks have potentially harmful IT problems undetected. Whether it’s weak user-generated passwords, unauthorized downloads or malicious intent, your business may be at risk.
With our Proactive Advantage Support Program, we offer an assessment and comprehensive review of your company’s technology systems and environment. Following this, we will offer recommendations on how to improve your technology to help your business achieve its goals.
When our assessment is complete, the monitoring begins. We will watch your system’s performance all day, every day. An early warning system will quickly detect, diagnose and resolve network performance problems. If necessary, we provide quick and accurate support — remotely or on-site.
While ensuring a smooth operating system and overall network health is our primary goal, we understand problems will arise. Each member of our team has more than a decade of experience in the IT solutions industry. The likelihood of troubleshooting a problem we haven’t seen before us virtually non-existent.
This is why we’ve been Denver’s choice for businesses for nearly three decades. Contact us today and learn how North Star can build a better IT solution for your company.
Yes, we do our best to answer the phone from 8:00 a.m. to 5:00 p.m. Additionally, we give all clients an emergency after-hours number they may call if a problem arises, including on weekends.
Yes, we promise to have a technician call you back within 2 hours. This is written into every service agreement we give to our clients. It’s our standard operating procedure, and at North Star we pledge to stand with our clients in their time of need.
Yes, our technicians are trained to have the ‘heart of a teacher’ and will take time to answer your questions and explain everything in simple terms.
Yes, we conduct quarterly review meetings with our clients to look for new ways to help improve your operations, lower costs, increase efficiencies and resolve any problems. Our goal is to help our clients be more profitable, efficient and competitive.
Yes, we provide detailed invoices that show what work was done, why and when. You’ll never have to guess what you’re paying for. We also double-check our invoices for accuracy before they are sent to you.
Yes, for clients who have trusted us to maintain your network, our remote monitoring system watches over your network to identify emerging problems, security issues and other potential liabilities so we can resolve early and keep your company up and running.
Yes, every week our clients who rely on us for ongoing maintenance receive a detailed report that shows an overall health score of their network and the updates to their antivirus, security settings, patches and other important network checks.
Yes, all clients receive this at no additional cost. We also perform a quarterly update on this material and make sure certain key people from your organization have this information and know how to use it, giving you complete control over your network.
Yes, and since we keep detailed IT documentation (basically a blueprint of your computer network) for every client’s account, any of our technicians can pick up where another one has left off.
We do not recommend to our clients to use tape backups because they are incredibly unreliable. Yes, we make sure all of our clients are informed about their options and have an opportunity to sign up for our affordable managed backup solution.
Yes, we perform regular “fire drills” and perform a test restore from backup for our monthly maintenance clients. This is done to make sure their data can be recovered in the event of an emergency.
Yes, we do. This is done as a precaution in case a hardware failure or software glitch causes a major problem.
Yes, all clients receive a simple disaster recovery plan for their data and network. We encourage them to do a full disaster recovery plan for their office. For customers who have opted for our online backup solution, access to your data is at your fingertips with an internet connection from wherever you are located.
Yes, our technicians are true professionals that you would be proud to have in your office. They dress in business casual attire and show up on time. If there is any reason either of those standards won’t be met, we always notify the client as soon as possible.
Yes, we assist with troubleshooting problems with all business applications. That doesn’t mean we can fix faulty software or compatibility issues – but upon your request, we will be the liaison between you and your vendor to help resolve problems and make these applications work smoothly.
Yes, we will always strive to help a client when they ask. That’s part of the customer-focused solutions we provide.