Battle of the mobile OS: Android vs. iOS

It normally takes you hours of watching phone reviews on YouTube to decide which model or brand to buy. And for your business, you assume that it’s pretty straightforward since your team will use it only for client communication. But with the multitude of efficient apps available for remote working nowadays, that is not the case anymore. Determine which mobile operating system (OS) is ideal for business use. Price Range Apple is a luxury brand, and the only way budget-conscious businesses can afford an iPhone is if they consider secondhand market or rely on older models. But of course, you…

Read more

Why fewer teenagers choose Facebook

Facebook’s 13-to-17-year-old users are declining despite the overall growth of the social media giant’s subscribers. A new survey by Pew Research Center found that only 51% of US teens are using Facebook, compared with Snapchat (69%), Instagram (72%), and YouTube (85%). Reasons for user demographic shift The same survey found that only 10% of US teens use Facebook most frequently, unlike other platforms like Instagram (15%), YouTube (32%), and Snapchat (35%). There are two main reasons why Facebook is no longer the first social media choice for US teenagers: visual content and control. #1. Visual Content The current youth demographic…

Read more

Virtualization isn’t as complex as you think

Explaining the concept of virtualization is no easy task, and failed attempts to do so have left it with an undeserved reputation. We want to set the record straight about this technology’s many benefits by dispelling the four most common misconceptions. Myth #1 – Virtualization is too expensive for SMBs Many people assume that the more advanced an IT solution is, the more expensive it is to install and maintain. That’s not the case for virtualization, which is a strategy to boost hardware efficiency and cut costs. Sure, a virtual server requires more support than a traditional one, but the…

Read more

Flash to be stopped in Office 365

If you are one of the few Office 365 users who embeds Silverlight, Shockwave, or Flash content in your documents, your pastime will soon be a thing of the past. Over a week ago, Microsoft announced that Office 365 would completely block said media by January 2019. Microsoft recently announced plans to eventually stop the activation of Silverlight, Shockwave, and Flash content in Office 365. This is not just the developers disabling bugs with an option to click a link or button to look at content. Within a few months’ time, Flash will be gone from Office 365 for good.…

Read more

How to defend against insider threats

First off, what is an insider threat in healthcare? An insider threat is an individual inside an organization discovered to have been accessing healthcare records without authorization. Healthcare companies must take steps to reduce the potential for insider threats, which is their top source of security incidents. #1 Educate – The workforce (meaning all healthcare employees) must be educated on allowable uses and disclosures of protected health information (PHI) and the risk associated with certain behaviors, patient privacy, and data security. For example, when a celebrity is admitted to hospital, employees may be tempted, just out of curiosity, to sneak…

Read more

“Black Dot of Death” locks iOS messaging app

People who use iPhones, iPads, and Macs are at risk of encountering a Unicode attack that can cause the messaging app to crash and lock up the device. The good news is a workaround has been found which can restore the state of said Apple products. What is going on? A bug, known as “Black Dot,” is locking the messaging app on Apple devices running iOS 11.3 and 11.4 beta with Apple TVs and Apple Watches also at risk. Black Dot is activated when an iOS user sends another user an iMessage (this is not an SMS) with an emoji…

Read more

Malware hits 500k IoT devices, Talos reports

A week ago, leading cyber threat intelligence team Cisco Talos reported that no less than 500,000 IoT devices in up to 54 countries were infected by new malware called VPNFilter. An earlier version, believed to be launched by a nation-state, targeted Ukraine. How VPNFilter Works Talos cited the vulnerable devices as Linksys, MikroTik, Netgear, and TP-Link networking equipment, as well as network-attached storage (NAS). Upon infecting a small office home office (SOHO) router, VPNFilter deploys in three stages. In stage 1, the malware imposes its presence by using multiple command-and-control (C2) infrastructure to capture the IP address of the existing…

Read more

Setting up your new laptop with Windows 10

First things first, what should you do with your brand new laptop? You go through the Windows 10 setup, and you’re all done, right? Not really. Your notebook isn’t ready — until you do some tweaking. Let’s get the ball rolling. #1 Check for updates Your new laptop should check for updates automatically, but you can also check manually. Just click the gear icon above the Start button to go to the Settings, choose Update & Security > Windows Update and then click the Check for updates button. (Or, just type “updates” into the search box and click Check for…

Read more

How WP security updates impact your site

WordPress (WP) websites require routine updates to keep up with user demands. Some of WP’s most critical updates are security patches, which protect sites from various cyberattacks. But why does your website sometimes act up when you finish running an update, and how can you prevent it? Be cautious with updates In 2017, WP issued 21 updates and 33% of these focused on security. Despite their many benefits, these updates caused some sites to crash and caused downtime related plugin incompatibilities. To take advantage of updates without experiencing any drawbacks, our technicians shared the following tips: Check plugin compatibility A…

Read more

How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning and natural language processing. Machine learning studies historical customer data in your systems and equips your customer service staff with all the information they need to address concerns much faster and provide personalized product suggestions, discounts, and offers. It’s the same mechanism that enables Facebook…

Read more


Important
This site makes use of cookies which may contain tracking information about visitors. By continuing to browse this site you agree to our use of cookies.